![]() ![]() ![]() ![]() Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Effectively maintains internal and external guest relations, which may require levels of patience, tact and diplomacy.Keeps informed of all new developments within the department.Delivers and maintains a maximum level of property-wide service and satisfaction.Actively contributes to the departmental performance.Adheres to all Encore Boston Harbor core values, property standards, and department standards.This includes, but is not limited to: adhering to all processes, and all Encore Standards and ensuring excellent guest and team member experience. The Encore Boston Harbor Receptionist – Spa will be responsible for providing professional and courteous service to each and every spa guest when scheduling guests for spa treatments, welcoming guests into the spa facility and processing payments for services. ![]()
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