While trying to checkout with our 16 months old daughter and waiting for our taxi, we were pulled aside by a salesman about a 50% off offer. Instead of getting thousands of dollars from our family over the next decade or more as we love vacationing in DR, specifically in Punta Cana and especially loved your resort, you will not get a red cent from us ever again…UNLESS that is, you can WOW us by fixing this terrible experience. As a result, we won't return unless you make this right. Unfortunately, our experience was completed clouded over from being scammed at checkout by Paradise Pass!!!!! What an absolute shame you let these people have real estate at your beautiful resort. This was our first time at Hard Rock and we loved it. We have stayed at other resorts in the area in this past. Hard Rock, our family had a wonderful stay at your resort and planned to return multiple times over the next decade with our family.
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